General Right of Return

Each customer who purchases goods from our store has the legal right to return them within 14 days without giving a reason. However, in this case, the customer is responsible for any postage costs. We commit to refunding the entire amount for the returned goods as soon as possible and no later than 14 days from receiving them. If the product is damaged or of poor quality due to our fault, we will accept it back with a full refund. Opened food products can be returned only if they do not meet the declared qualities.

Possible Defects and Stock Issues

There may be situations where, during order processing, defects in goods or mismatches in our stock balance are discovered. In such cases, we will contact you promptly to find a mutually agreeable solution.

Handling of Food Products

Food products require special handling and storage to ensure safety and quality. Upon receipt of your items, please check the integrity of the packaging and confirm that the goods match your order. Always store the products according to the manufacturer’s instructions indicated on the packaging. If products are stored in unsuitable conditions, a return is not accepted, and consuming these items may pose a health risk. For additional information on proper storage and handling of food products, please visit vet.agri.ee.

Our Commitment

We are fully dedicated to complying with all norms and regulations regarding the storage and circulation of food products. If you encounter any problems or have concerns about your order, please contact us immediately so we can address and resolve the issue.