EN 
ET 
FI 
LV 
RU 
SV 
UA 
Delivery
All products are kept in our warehouse in Sillamäe Estonia, and orders are prepared immediately after the payment is received.
Dispatch
We dispatch orders every business day around 12:00.
Estonia
Typically, within Estonia, your order arrives at the selected parcel machine in 1–2 business days.
Finland, Latvia and Lithuania
Finland, Latvia and Lithuania about 1-3 buisiness days.
Please note, some ingredients may not be packed in its original packaging.
Delivery Methods
We use the following parcel machines and courier services for delivery:
Smartpost and DPD
Estonia, Latvia, Finland, Lithuania, Sweden and other EU coutries
Omniva
Estonia, Latvia, Lithuania
Additionally, by agreement, other delivery options convenient for both parties can be used (this must be discussed before placing an order).
There is a possibility that for bulky orders it will not be possible to use a parcel machine. In that case, we will contact you and clarify the available solutions.
Payments and Dispatch
Please note that on holidays and weekends, international payments are credited the following business day. If you wish to receive your order as quickly as possible, you should send us a screenshot or PDF file of the payment.
As a rule, on business days, we deliver to the parcel machine in about 90% of cases within 24 hours (up to 7 days in unforeseen circumstances) after receiving payment , or after receiving an email with a screenshot confirming the payment.
If the order is urgent and needed by a specific date, we recommend contacting us in advance to clarify the dispatch time.
Once the order has been shipped, the delivery time depends on the chosen courier.
If you need to modify an already placed order, please write to us or call us, provide the order number, and specify your requests.
If your order hasn’t arrived within 5 business days after the dispatch, please get in touch with us to sort things out.
Bulk Orders and Packaging
When ordering products such as chocolate, cocoa butter, almond flour, and isomalt in large quantities, we by default package them together.
For example: if you order 3 × 400 g of white chocolate, you will receive a single 1200 g package.
If you wish to have each pack separately, please contact us in advance.
Food Products and Weather Conditions
Please note that the Smartpost parcel machine we use for shipping is located indoors. This ensures that the required storage temperature for food products can be maintained year-round. Unfortunately, we cannot say the same for other parcel machines.
In severe frost and especially in hot weather, using Omniva and DPD parcel machines for shipping food products is not recommended.
Candeebaar is not liable for spoiled goods in the event that a customer, despite extreme weather conditions, still decides to use unsuitable delivery methods.
However, as a responsible company, we will always inform the customer about any potential risk. If unforeseen weather changes lead to product damage, we will reimburse the customer’s costs in full.
Delivery IDA VIRU
For the cities (Sillamäe, Voka, Toila, Oru, Jõhvi, Ahtme, Kukruse, Kohtla-Järve, Narva-Jõesuu, Narva) in Ida-Virumaa delivery is carried out every Thursday from 12:00 to 20:00 to the address you provide, right to your home.
We recommend placing your order at least one day before the delivery date. We will arrange the exact delivery time by phone.
24H delivery Narva and Sillamäe
Place your order today til 12:00 and get it next morning in Narva or Sillamäe straight to your address.
Pickup (self-collection)
Pickup (self-collection) at Sillamäe Viru pst 2a is possible.
However, as we are not always on site, you must arrange the pickup time with us in advance.
Payment
Bank Details
SWEDBANK
Bank Address: Liivalaia 8, 15040 Tallinn
SWIFT/BIC Code: HABAEE2X
Reg. no.: 10060701
Our Bank Account Details:
Canecandy OÜ
EE822200221072596091
Our address: Viru pst. 2a, 40232 Sillamäe
Payment Options
Bank Payment. A direct payment using the account details provided when placing the order. The five-digit order number is used as a payment reference. For payments from outside Estonia, additional information might be required, and you may need to select “international payments.”
Bank Link. Payment using a direct bank link.
EU Business Customers
When placing an order as a EU company, please indicate the company name and, if applicable (0% VAT within the EU), the company’s VAT number in the VAT field.
Tax will be deducted automatically if your data is correct.
Home 
Whishlist 
Checkout 
Account